Supports that Matter in Workforce Development Programs: A National Client Survey on Access to Services

Cynthia Hess, Ph.D., Barbara Gault, Ph.D., Meika Berlan, Jessica Milli, Ph.D., Emma Williams-Baron

February 28, 2017
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This report presents findings from a national, online survey of more than 1,800 participants in job training programs. It captures their perspectives on the role of supportive services such as child care and transportation assistance in facilitating their success in job training, the availability of supportive services across different types of training programs, the unmet support needs of program participants, and the significance of job training for their lives. It also examines factors that are associated with job training success. The report was informed by expert interviews on the need for supportive services in the workforce development system and promising models for providing these services. It is the fourth report of a larger Institute for Women’s Policy Research project that is funded by the Walmart Foundation. Previous reports in the series include a review and analysis of literature on the importance, effectiveness, and availability of supportive services for participants in job training programs in the United States, an analysis of data from an online survey of 168 administrators of job training programs, and a study profiling eight programs with innovative models for providing supportive services to job training participants.